PLEASE READ THESE TERMS CAREFULLY AS THEY APPLY TO OUR SUPPLY OF PRODUCTS AND SERVICES TO YOU
These terms and conditions were last updated on 25th April 2022.
1.1 This website is owned and operated by Iconic Professionals Ltd.
1.2 Please read these terms and conditions carefully. They apply when you buy any goods or services via this site. We may change these terms and conditions at any time. Please check them carefully as they will apply to any new purchases occurring after the effective date shown.
2. MINOR VARIATIONS IN GOODS
2.1 We will take reasonable care to ensure that representations and descriptions of goods appearing on our website are correct. We have made reasonable efforts to display as accurately as possible the appearance/colour/texture/finish of our goods. However, you acknowledge and accept that there may be minor differences between the actual goods and the way that they appear on our website. For example, the colour tone may differ.
2.2 The labelling or packaging of the goods you receive may differ from the images of these which you see on our site.
3. YOUR ORDER
3.1 Your order is an offer to buy from us.
3.2 You place your order by using the ordering process on our site.
3.3 You must ensure that your order and any other information you supply to us is correct and you must promptly update us if there are any changes.
3.4 We are not obliged to supply any goods which are unavailable (notwithstanding that we have accepted your offer). If any goods are unavailable, we will notify you of the unavailability as soon as possible and will arrange for a full refund if you have been charged.
4. PAYMENT & PRICE
4.1 Payment is in advance by the means stated on our payment page. Despatch of the goods is subject to our receipt of full payment in cleared funds.
4.2 Our prices may change from time to time. The price for the goods you order is as stated on our site at the time you send us your order. VAT or sales tax is included in any price shown. We may change the amount of VAT charged if the VAT rate changes unless you have paid in full for the goods by the date of the rate change.
4.3 Delivery costs are charged extra at the rate shown on our site at the time you place your order. These will depend on the delivery method chosen. NB Our charges do not include customs or import duties which may be applied to your order by the relevant authorities. We have no control of these and it is your separate responsibility to pay for them. We recommend that you check with your local customs office in advance.
4.4 If we have mis-priced any item by mistake, we are not obliged to supply the item at that price provided we notify you before we despatch it. If this does occur we will notify you and provide a full refund of any payments made.
4.5 If any amount due to us is unpaid, or unjustifiably charged back, we may cancel this agreement on written notice (including email).
5. DISCOUNT CODES
5.1 We may offer discount codes from time to time. All discount codes refer to the price excluding delivery charges. Such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered and are not transferable or redeemable for cash. Unless otherwise stated: codes (1) are only available for future new orders placed online, (2) cannot be used retrospectively and (3) can only be redeemed once per customer. Also you cannot use more than one discount code per transaction unless we state otherwise; if we do so, the order in which the codes are to be applied is in our sole discretion. We reserve the right to reject any discount code if we consider that it is being used in breach of these terms.
5.2 Discount codes are subject to any additional specific terms and conditions which are specified at the point of issue. We reserve the right to discontinue or otherwise modify any discount codes at any time without prior notice.
5.3 Please note discount codes are only applicable to full price items.
6.1 Delivery will be complete when we deliver to the address which you specify when ordering. We may deliver different parts of your order on different dates.
6.2 Delivery is only to the countries we specify and is otherwise subject to any restrictions on our delivery page.
6.3 Unless otherwise stated, delivery dates given on our website are estimates only. We have no liability for any losses arising from delay in delivery to the extent that this is due to circumstances beyond our reasonable control and where we could not have taken reasonable steps to deal with the delay. 6.4 If you receive notification of an unsuccessful attempted delivery, it is your responsibility to use the details provided to contact the delivery company to arrange re-delivery. 6.5 Risk of damage or loss to the goods passes to you on delivery to you or to somebody identified by you to take possession of the goods. If you designate a safe place for deliveries, you do so at your own risk.
7.1 You acknowledge and agree that we may process your personal data in accordance with the terms of our privacy and cookies policy which is subject to change from time to time.
8. ENGLISH LAW
8.1 These terms and conditions shall be governed by English law and any disputes will be decided only by the courts of the United Kingdom.
9. RETURNS AND REFUNDS
9.1 In the event of loss or damage in the course of delivery, Iconic Professionals will, on receiving reasonable evidence of such loss or damage, provide replacement product/s. However in the event of loss or damage after delivery to the nominated address, the seller shall have no further liability.
9.2 To request an exchange or refund email email@example.com within 7 business days of receipt, quoting your name, order number and contact number as well as your reason for return. The original delivery charge for any order is non-refundable. The new delivery charge for an exchange item will be charged at our usual delivery rate. The return delivery charge for refunded item is the responsibility of the sender. Please be sure to pack your items carefully for postage as we are not responsible for any products damaged or lost via return delivery. We recommend registered post.
10. PATCH TESTING
Although our products contain no harmful ingredients, we recommend that you test our products in a small area prior to use in case of any reaction.